Frequently Asked Questions

We've collected the most frequently asked questions here to help you navigate our online store with confidence. If you can't find the answer to your question here, please don't hesitate to contact us for further assistance.

Once your order has been dispatched, you will receive an e-mail containing a tracking number which will allow you to follow the status of your package in real time. You can also use this tracking number to track your order on the carrier's website.

Yes, we ship internationally as long as the destination countries are included in our shipping country list. Do not hesitate to contact us if you cannot find your country in the list:

  • Luxemburg
  • Belgium
  • Spain
  • Italy
  • Portugal
  • England
  • Swiss
  • Germany

If you need to make changes to an order that has already been paid for and validated, please contact us.

If you have any questions about your order or need assistance for any other reason, please use our contact form or our email address:

We will do our best to help you as soon as possible.

We check all items before sending them out, but if you have a delivery problem or your package is damaged, please contact us immediately to discuss refund options.

Delivery times depend on the postal services and the destination of the order.

We strive to process orders as soon as possible, but please note that delivery times may vary depending on various factors, such as customs restrictions and transport problems.

Still have a question in mind?

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